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Terms of Website Use

PRE-CONTRACT INFORMATION AND USE OF PERSONAL DATA

DOMU BRANDS LTD

 a

 

We provide online sales of goods to consumers. Full details of the goods you purchased are detailed in the confirmation email, and the “My orders” section of “My Account”.

b

 

You can contact us in the following ways:

Address:   Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF

Email:   support@domu.co.uk

Telephone: 0161 8335443

c

 

Payment Methods:

Payment can be taken by Visa, Mastercard, Maestro, Paypal, or American Express.

d

 

Processing of Personal Data:

In order for us to supply the goods to you we will need to process your personal data collected from you in accordance with our Privacy Policy.

In particular, we will use information we hold about you for the purposes of performing the agreed services, understanding how we may improve our services and communicating with you in relation our products and services.

Please note that you have certain legal rights to stop and restrict any processing, as well as accessing the information we hold, and further details of these rights are included in the Privacy Policy.

We may share your personal information with Bronto, who manage some of our marketing email communications and Feefo who host independent feedback and review scoring systems.

If you are concerned about our use of your data please contact us directly using the above contact details. You are can always obtain further advice and make a complaint directly to the Information Commissioner’s Office.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

 

Website: https://ico.org.uk

 

 

e

 

Warranty

We offer a standard 12 month warranty on our products, unless otherwise stated on the website order page.

A further 12 month extended warranty is available on select products by registering on the brand website.

f

 

Complaints:

Please email complaints to support@domu.co.uk

We will respond within 14 days.

g

 

Right to cancel

The conditions, time limits and procedure for exercising a right to cancel, are set out below.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us, Domu Brands Limited, at Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF, or by email at support@domu.co.uk  of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you.  We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

H

 

Offering our goods to you:

If you choose to purchase these goods from us, we may also contact you from time to time in relation to other services and products we may offer.  Please note you can opt out of these communications by sending an email to gdpr@domubrands.com

 

 

Please read these terms and conditions carefully before using this site.

1. Who we are and how to contact us

www.domu.co.uk is a site operated by DOMU Brands Limited ("We"). We are registered in England and Wales under company number 07047520 and have our registered office at Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF. Our main trading address is Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF. Our VAT number is GB993263095.

We are a member of WEEE Producer Compliance Scheme, WEE/JF4878SZ administered by Comply Direct

We are a member of Packaging Producer Compliance Scheme, NPWD302046 administered by Comply Direct

We are a member of Battery Full Producer Compliance Scheme, BPRN05493 administered by Comply Direct          

To contact us, please write to us at the above mentioned registered address, by using our website contact form, by email to support@domu.co.uk or by telephone on 0161 8335 443.

2. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Use of our site includes accessing, browsing, shopping on or registering with our site.

Please read these terms of use carefully before using our site and before ordering any product from our site. Using our site indicates your agreement to these terms, regardless of whether or not you choose to register with us.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

You must be at least 18 years of age to use our site and by using our site or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

3. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Please read if you have any questions about how we use or store your information.
  • Our Terms and Conditions of Sale
  • You cannot register with us to purchase products unless you agree to these terms and other policies.

4. We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

5.  We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

6. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. You must keep your account details safe

You may register for an account with our site by completing and submitting the account registration form on our site and clicking on the verification link in the email that the site will send to you.

If you register with us, you will be provided with, a password which you must treat as confidential. You must not disclose it to any third party.

We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by email to support@domu.co.uk or write to us at Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF.

8. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors except that you may distribute our newsletter in print and electronic form to any person.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

10. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

11. Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions
  • Please note that we only provide our site for domestic purposes and private use. You agree not to use or site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of sales, loss of business interruption, or loss of business opportunity, goodwill or reputation.

12. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy

13. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

14.  Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy

If you wish to link to or make any use of content on our site other than that set out above, please contact support@domu.co.uk

15. Which country's laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

16. Our Trade marks are registered

‘DOMU’, ‘DOMU Brands’, ‘esure’, ‘Designer Habitat’, ‘Beautify’, ‘Shef’, ‘domu’, ‘VonHaus’, ‘VonShef’, ‘POWERED BY PRIMAL’, ‘Spinningfield’, ‘Gold Coast’, ‘Caiman’, ‘Milo & Misty’, ‘Designer Habitat’ ‘Passionate About Products’, ‘Domu Design’, the logos to these marks, any other existing marks and logos not listed and any future marks and logos of DOMU Brands Limited from time to time. You are not permitted to use them without our approval.