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Frequently Asked Returns Questions

How do I return an item?

If you wish to return an item you must contact us to receive an authorisation number 

You can contact us by email, or telephone, 0161 833 5443 to arrange your return

What is your Christmas returns period?

Orders placed between November 1st and December 31st 2017 can be returned up until January 31st 2018

Are returns free?

You will be responsible for paying costs associated with the return unless the goods are faulty

How long do I have to return an item?

You must return the item(s) within 30 days (from the date of dispatch of the product to you)

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact

What if the item is damaged or faulty?

All items receive a 12 month guarantee, if your item is faulty and it is not related to misuse we will repair or replace the damaged costs and cover the costs associated with the return

How long will it take to receive a refund?

We will refund you within 30 days of receiving the returned item

You can read our full Returns Policy here