a

We provide online sales of goods to consumers. Full details of the goods you purchased are detailed in the confirmation email, and the “My orders” section of “My Account”.

b

You can contact us in the following ways:

Address:   Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF

Email:   support@domu.co.uk

Telephone: 0161 8335443

c

Payment Methods:

Payment can be taken by Visa, Mastercard, Maestro, Paypal, or American Express.

d

Processing of Personal Data:

In order for us to supply the goods to you we will need to process your personal data collected from you in accordance with our Privacy Policy.

In particular, we will use information we hold about you for the purposes of performing the agreed services, understanding how we may improve our services and communicating with you in relation our products and services.

Please note that you have certain legal rights to stop and restrict any processing, as well as accessing the information we hold, and further details of these rights are included in the Privacy Policy.

We may share your personal information with Bronto, who manage some of our marketing email communications and Feefo who host independent feedback and review scoring systems.

If you are concerned about our use of your data please contact us directly using the above contact details. You are can always obtain further advice and make a complaint directly to the Information Commissioner’s Office.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

e

Warranty

We offer a standard 12 month warranty on our products, unless otherwise stated on the website order page.

A further 12 month extended warranty is available on select products by registering on the brand website.

f

Complaints:

Please email complaints to support@domu.co.uk

We will respond within 14 days.

g

Right to cancel

The conditions, time limits and procedure for exercising a right to cancel, are set out below.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us, Domu Brands Limited, at Floors 4 & 5, The Tower Deva City Office Park, Trinity Way, Salford, M3 7BF, or by email at support@domu.co.uk  of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you.  We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

H

Offering our goods to you:

If you choose to purchase these goods from us, we may also contact you from time to time in relation to other services and products we may offer.  Please note you can opt out of these communications by sending an email to gdpr@domubrands.com