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FREE UK delivery on all orders

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Frequently asked questions

How do I place an order?

Select `Add to Basket` on the product you'd like to purchase, then click `My Basket` in the top right hand corner of your screen to view your order overview.

On the order overview page simply select 'Pay Securely' to proceed to checkout

On the checkout page fill in your delivery and payment information then click `Place Order Now` to complete your order

How much is delivery per item?

Standard UK Delivery is FREE 

UK Next Day Delivery is £1.99.

How long does delivery take?

Standard delivery takes 3-5 days, Excludes weekends and bank holidays

Standard delivery for heavy items such as garden furniture takes 5- 7 days, Excludes weekends and bank holidays

Next day delivery is only available on orders placed before 12pm, Excludes weekends and bank holidays

How can I track my order?

Most items are sent via courier service, the nominated courier will email you a tracking reference. You can use this reference to track your order on the courier's website.

Some items are sent royal mail and cannot be tracked, please allow 7 working days before contacting us.

I am having trouble checking out, what should I do?

Please contact us and we will help guide you through the checkout.

You can contact us by email, support@domu.co.uk or telephone, 0161 833 5443 to arrange your return

What is Amazon Payments?

Paying with Amazon makes shopping a little easier by allowing you to use your existing Amazon account information to pay for your Domu order .

Click here to find out more.

What if I want to order over the phone?

We do advise to use our online order process. as it's very quick and simple. But if you need to order over the phone please contact our customer service team on 0161 833 5443.