Frequently asked questions
How do I place an order?
Select `Add to Basket` on the product you'd like to purchase, then click `My Basket` in the top right hand corner of your screen to view your order overview.
On the order overview page simply select 'Pay Securely' to proceed to checkout
On the checkout page fill in your delivery and payment information then click `Place Order Now` to complete your order
How much is delivery per item?
Standard UK Delivery is FREE
UK Next Day Delivery is £1.99.
How long does delivery take?
Standard delivery takes 3-5 days, Excludes weekends and bank holidays
Standard delivery for heavy items such as garden furniture takes 5- 7 days, Excludes weekends and bank holidays
Next day delivery is only available on orders placed before 12pm, Excludes weekends and bank holidays
How can I track my order?
Most items are sent via courier service, the nominated courier will email you a tracking reference. You can use this reference to track your order on the courier's website.
Some items are sent royal mail and cannot be tracked, please allow 7 working days before contacting us.
I am having trouble checking out, what should I do?
Please contact us and we will help guide you through the checkout.
You can contact us by email, firstname.lastname@example.org or telephone, 0161 833 5443 to arrange your return