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FREE UK delivery on all orders

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Delivery Information

Delivery Options

Standard Delivery

FREE*

Your order will be delivered to your chosen address within 3-5 days.

*Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

Delivery will take place between 8am to 9pm, Monday to Friday. Excludes public holidays. 

Standard Delivery – Heavy Items

FREE*

Heavier items such as garden furniture will be delivered to your chosen address within 5-7 days.

*Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

Delivery will take place between 8am to 9pm, Monday to Friday. Excludes public holidays.

Next Day Delivery

£1.99

Order before 3pm and your order will be delivered next day.

Delivery will take place between 8am to 9pm. Excludes weekends and bank holidays

Frequently Asked Delivery Questions

How long will delivery take?

Standard delivery takes 3-5 days, Excludes weekends and bank holidays

Standard delivery for heavy items such as garden furniture takes 5- 7 days, Excludes weekends and bank holidays

Next day delivery is only available on orders placed before 3pm, Excludes weekends and bank holidays

*Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

How much will delivery cost?

Standard delivery is FREE

Next Day Delivery is £1.99

Where do you deliver?

Domu.co.uk deliver to all UK mainland addresses.

Deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland may take a longer to arrive than UK mainland deliveries and may incur delivery fees.

We also deliver to the mainland regions of France, Germany, Republic of Ireland, Italy, Spain and Netherlands.

Deliveries to countries outside of the UK can take up to 7-10 days and will incur extra fees.

How can I place an order for international delivery?

To place an international order please select 'pay with card' on the cart page then enter your address details and our postcode calculator will generate your shipping costs based on your location.

How can I find out if you deliver to my address?

Enter your delivery postcode on the checkout page and the checkout will generate available delivery options

How long does it take to dispatch my order?

Once your order has been processed and we have received cleared payment, we will aim to dispatch your item from our warehouse within one working day. Excludes weekends and bank holidays.

How can I track my order?

Login to your account

If you created an account with us, when your order has been confirmed as dispatched, tracking details will be available to view in your account.

To view your tracking details simply login to your domu.co.uk account, click ‘view order’ then ‘Track your order’ to view your tracking details.

Visit the Couriers tracking page

We will notify you upon dispatch. You will then receive an email with tracking details directly from the nominated courier when your item(s) are out for delivery.

Enter the tracking number provided into the couriers tracking form on their website.

If you require any further delivery details please contact the courier directly or our customer services team, support@domu.co.uk .

I have ordered multiple items. Will they arrive together?

Your items may arrive on different days or from different couriers but you will not be charged any additional delivery fees.

Larger items such as garden furniture may also be delivered in two separate deliveries due to the size of the boxes.

What time will the courier delivery my item?

Our couriers deliver between 8am-9pm, Monday to Friday and on occasion, they may deliver at the weekends. Excluding public holidays.

I ordered a large piece of garden furniture, when will it arrive?

Garden furniture deliveries can take up 5-7 working days. You will be contacted by the courier company once your parcel is out for delivery with an ETA.

We do not offer next day delivery on the items listed here

What if I am not at home to accept delivery? 

If when the courier arrives there is nobody home, they will leave the item in a safe place and leave a calling card stating where your item was left.

If they do not feel there is a safe place they will either leave with a neighbour or they will take the parcel back to the depot. A calling card should be left either way. 

What couriers do you use?

We select the best courier for your delivery based on your location. We use Hermes, Royal Mail, DPD, Yodel and XDP for domu.co.uk deliveries.

You can read our full delivery policy here