Frequently asked questions
Q: How do I place an order?
A: Select a product you'd like to purchase and add it to your basket.
Click 'Proceed to checkout' and register or checkout as a guest.
Fill in your delivery information and proceed to the payment section, fill out your card details and complete the order.
Q: How much is delivery per item?
A: We offer Free Standard delivery on All UK Orders or UK Next Day Delivery for £1.99.
Q: Will ordering outside of the UK cost extra?
A: Shipping outside of the UK will incur a shipping surcharge because of the extra distance, please use our 'Postage Calculator' on the basket page to calculate the postage charge for your order.
Q: How can I track my order?
A: Most items are sent via courier service, which you can track the delivery process by using your tracking number (which is emailed to you) on the courier's website. Please allow 3-5 working days before contacting us.
Some items are sent royal mail and cannot be tracked, please allow 7 working days before contacting us for a replacement.
Q: What is Amazon Payments?
A: Paying with Amazon makes shopping a little easier by allowing you to use your existing Amazon account information to pay for your Domu order .
Paying with Amazon is another way we can help you to safely and securely shop online. Click here to find out more.
Q: What if I want to order over the phone?
A: We do advise to use our online order process. as it's very quick and simple. But if you need to order over the phone please contact our customer service team on 0161 833 5443.