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Customer Service

Delivery

Christmas Delivery

- Order on or before Monday 19th Dec for standard delivery.

- Order on or before Thursday 22nd Dec for Next Day Delivery.

Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.

Please refer to our delivery costs before making your transaction as delivery to certain parts of the UK may be applicable for surcharges.

All orders made before 12 noon will be shipped the same day Mon-Fri.

Returns

Christmas Returns  

Over the festive period you may need a little longer to return your items.  From 1st November you can return items up until 31st January 2017. 

Customers have a 30 day cooling off period to return goods they do not want. They must return the goods at their own cost and the goods must be received back in resalable condition. If this is not the case, a repackaging fee may apply.

If you would like to return or swap your item for another, please contact our customer service team on support@domu.co.uk or visit our Contact Us page here.

Security

We take payment issues very seriously at DOMU Brands. We take a lot of time ensuring we can make payment as easy as possible for our customers, and are using the most robust methods to ensure our customers are protected from fraudulent card use at all times. All our online transactions are processed by Sagepay which ensures our transactions are safe and secure.We NEVER see your financial information.

Privacy

DOMU Brands is dedicated to maintaining the privacy of our customers, please view privacy policy which sets out how DOMU Brands will use the information that you give when using this website. DOMU Brands is committed to protecting the privacy of its customers. The privacy policy relates to all domains under which DOMU Brands operates. DOMU Brands will only use the information collected lawfully (in accordance with the Data Protection Act 1998) and will also comply with the Electronic Commerce Regulations 2002.