Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please refer to our delivery costs before making your transaction as delivery to certain parts of the UK may be applicable for surcharges. All orders made before 12 noon will be shipped the same day Mon-Fri.
Customers have a 30 day cooling off period to return goods they do not want. They must return the goods at their own cost and the goods must be received back in resalable condition. If this is not the case, a repackaging fee may apply.
If you would like to return or swap your item for another, please contact our customer service team on firstname.lastname@example.org or visit our Contact Us page here.
We take payment issues very seriously at DOMU Brands. We take a lot of time ensuring we can make payment as easy as possible for our customers, and are using the most robust methods to ensure our customers are protected from fraudulent card use at all times. All our online transactions are processed by Sagepay which ensures our transactions are safe and secure.We NEVER see your financial information.